A door that has come off its track, or one running on a bent track, should not be used until it is repaired. Our technicians put the door back on its track, find out what caused the problem, and fix that too, so it does not happen again next week. Call (724) 893-4874 to schedule.
Why homeowners call Gateway Garage Doors LLC for track repair:
Ron was extremely responsive and we set up an appointment one day later — a Saturday at 8am. He was on time, very efficient, did great work, and was on his way in about an hour. The service and price were excellent and he was just a really nice person. Highly recommend.
Within 15 minutes of leaving a message I had a call back — they were out that same morning. Surveyed the situation, gave me options with pricing, and performed the repair immediately right there. Cannot praise them enough for their expertise, professionalism, and response time!
Very fast service fair price would recommend to anyone.
Ron did a great job. Very friendly and professional. Fixed my issue quickly and I am very satisfied.
Punctual, friendly, explained everything clearly. When we asked if we should do preventative replacement of a part on our non-broken door, recommended that it'd be safe to wait out its lifespan. Great value — less than half of what another repairman estimated.
The big companies could take lessons from Ron — super nice guy with excellent communication and quality work. It was a pleasure. Thanks again Ron!
Very professional, honest, and at a good price. Work was done quickly and everything was cleaned up. Highly recommend and will use again.
Reasonable price. Had garage door opener replaced and really appreciate the excellent service. Would not hesitate to recommend this company to anyone. Thank you for the excellent and friendly service.
Great price. The technicians arrived punctually, presented themselves professionally, and demonstrated exceptional courtesy. They provided a clear explanation of the issue and proceeded to repair my garage door opener. I was highly satisfied.
Great price. I recently worked with Gateway Garage Doors to install a door on one of my rentals and they did a great job! I would highly recommend them to anyone looking for the repair or installation of a garage door.
Our garage door cable broke last night. I sent a text at night and received a reply at 7:00AM — they were here at 8:00AM. Ron arrived promptly, gave a very reasonable quote, repaired it quickly and thoroughly, and came in a little below the estimate! Highly recommended!
Contacting Gateway Garage Doors was quick and simple; I appreciated being able to send a text instead of having to call. After reaching out, I quickly received a response and, within 30 minutes, had an appointment scheduled for the following morning. Ron was punctual, polite and professional. Overall positive experience!
Great service!!!
Great price.
5 stars.
Great price. Ron is great!
We start by finding out why the door came off track. Putting a door back in its track without fixing the cause usually means a second service call.
When a track is bent but the damage is not too severe, we can often straighten it. When the bend is too sharp, or the steel is creased or torn, we replace that section of track. On the jobs we see, it is usually a vertical track, the section right at the opening. We make that call on site, after looking at the damage, and explain it to you before we start.
If a roller has come apart, or is worn far enough that it could, we replace it. Bent track brackets get replaced, along with any bolts or hardware that are damaged, loose or missing. Then we run the door through its full travel and check that it opens and closes straight.
Most of the time, the door panels are not damaged when a door comes off track. In the rare cases where a section is damaged, we will show you what we found and go over the options before any work is done. A typical off-track repair takes about one to two hours on site.
Track repair is priced as our $99 minimum service call plus parts. There is no set price, because it depends on whether the track can be straightened or a section needs replacing, and which parts were damaged. We will tell you what the repair involves before we begin. There is no travel charge anywhere in our service area.
What knocks a door off its track
Pole barn and outbuilding doors are a large part of our work in Mercer, Crawford and Venango Counties. We repair tracks on those doors the same way we do on an attached garage, up to 12 feet high. Our work is on homes and homeowner buildings only.
A sectional garage door rides on rollers inside two sets of steel track. The vertical tracks run up each side of the opening, and the horizontal tracks carry the door back along the ceiling. The track keeps the door lined up as it opens and closes, while the springs and cables do the lifting. When a track is bent, or a roller comes out of it, the door can bind, run crooked, or drop out of the opening.
The vertical tracks are the ones that usually get damaged. They sit right at the opening, where a bumper or a mower can catch them.
Gateway Garage Doors LLC 146 Glenn School Rd, Sandy Lake, PA 16145 (724) 893-4874
Serving Sandy Lake, Grove City, Hermitage, Mercer, Greenville, Sharon, Stoneboro, Meadville, Franklin, Oil City, and surrounding areas throughout Mercer, Crawford, and Venango Counties.
On our jobs, the most common cause is an impact, such as a car backing into the door or a mower catching the bottom of it. A broken lift cable can also drop one side of the door out of the track, and a roller that has worn to the point of coming apart leaves that side without a guide. We look for the cause on every off-track call and repair it along with the track.
It depends on how bad the bend is. If the damage is not too severe, we can often straighten the track. A sharp bend, a crease, or torn steel means that section gets replaced. In our experience it is usually a vertical track, the one at the opening. We decide on site after looking at it, and we explain which way we are going before any work starts.
Yes. Running the opener can pull the door further out of the track, bend more parts, and put extra strain on the cables and springs. Stop using the opener, leave the door where it stopped, and keep people and vehicles clear. Do not pull the emergency release cord. On an off-track door, that can let the door fall.
Usually not. In most of the off-track repairs we do, the panels come through without damage, and the repair is limited to the track, rollers, brackets and hardware. In the rare cases where a section is damaged, we will show you and go over the options before doing anything else.
No. The release cord disconnects the door from the opener. On a door that is off track, that can leave it free to drop or swing out of the opening. Leave the door where it stopped and call us. We will secure the door and put it back on track safely.
If your door is off track or running crooked, call (724) 893-4874 to schedule a track repair. Our hours are Monday through Friday, 7 AM to 5 PM, and Saturday, 7 AM to noon. Repairs start with our $99 minimum service call plus parts, with no travel charge in Mercer, Crawford or Venango County.
To see everything we offer, visit the Gateway Garage Doors LLC home page.
